How Can We Help You?
Get the help you need to integrate and use ForecastAPI effectively.
Email Support
Paid Plans OnlyGet direct assistance from our technical support team for integration issues, API questions, and troubleshooting.
Email: support@forecastapi.com
Self-Service
All PlansAccess comprehensive documentation, code examples, and API references to get started quickly.
Available 24/7 for all users
Support Coverage by Plan
Support Type | Free Plan | Paid Plans |
---|---|---|
Documentation Access | ||
API Reference | ||
Code Examples | ||
Email Support | ||
Response Time | — | Within 24 hours |
Implementation Help | ||
Bug Reports |
Note: ForecastAPI is a fully self-service platform. We do not provide setup assistance, custom implementations, or consulting services. Our documentation and API are designed to be simple enough for any developer to integrate independently.
Self-Service Resources
Everything you need to get started and succeed
Documentation
Comprehensive guides, tutorials, and best practices for using ForecastAPI.
API Reference
Complete API endpoints, parameters, and response formats with examples.
Quick Start Guide
Get up and running with ForecastAPI in under 5 minutes.
Code Examples
Ready-to-use code snippets in Python, JavaScript, PHP, and more.
SDKs & Libraries
Official and community SDKs for faster integration.
System Status
Real-time API status and historical uptime information.
Frequently Asked Questions
What kind of support is included with paid plans?
Paid plans include email support with a maximum 24-hour response time. Our team can help with API integration issues, debugging, and technical questions about using ForecastAPI.
Do you offer phone or video call support?
No, we only offer email support. This allows us to provide thorough, documented responses and keep our prices affordable. Most issues are resolved in a single email exchange.
Can you help with custom implementations or setup?
ForecastAPI is a self-service platform. We don't provide setup assistance or custom implementations. However, our API is designed to be simple enough that any developer can integrate it using our documentation and examples.
What if I need help on the free plan?
Free plan users have access to all documentation, API references, code examples, and community resources. These materials are comprehensive and should answer most questions. Consider upgrading to a paid plan if you need direct support.
How quickly are bugs fixed?
Critical bugs affecting API availability are addressed immediately. Other bugs are prioritized based on impact and fixed in regular updates. Paid customers can report bugs directly via email for faster response.
Do you have an SLA?
We maintain 99.99% uptime for all users. Enterprise customers requiring formal SLAs should contact us at enterprise@forecastapi.com for custom arrangements.
Ready to Get Started?
Join thousands of developers using ForecastAPI for accurate predictions.